Frequently Asked Questions

Sea freight is generally priced by chargeable volume (CBM), while air freight is priced by chargeable weight. Your final rate depends on actual measurements taken at handling, cargo type, and destination — we'll walk you through the specifics when you request a quote.

Transit time depends on the shipping method and current route/vessel or flight schedules. Air freight is faster than sea freight; we'll share an estimated timeframe when we quote your shipment.

Yes — that's exactly what our China Warehouse receiving service is for. Have your suppliers ship to your assigned warehouse code, and we'll consolidate everything into one shipment for you.

We assist with customs-related coordination as part of our import assistance service, subject to the agreed scope. Specific requirements can vary by cargo type, so we'll confirm what's needed for your shipment.

The rate we quote is based on the information you provide. If actual measured weight, volume, or cargo type differs once we receive your shipment, we'll explain any adjustment clearly before proceeding — no unexplained charges.

Use our Shipment Tracking page with your tracking or reference number. If you need more detail, message us directly with your reference number.

Monday–Saturday, 9:00 AM–5:00 PM. Messages sent outside these hours will be answered on the next business day.

Request a free quote with your cargo details, or message us on Facebook — our team will guide you through the next steps.